Shipping

EU SHIPMENTS

All our stocked products are shipped the next work day, and will arrive within 8 work days from the date of order.

Before shipment you will receive your tracking code to follow your parcel. Tracking codes are available in FR/NL/ENG. It can happen that the tracking code will be listed in your email spam folder, please check.

Specially ordered items will be shipped after reception from the manufacturer. More info on the product page.

For questions or additional info feel free to contact us info@safarisupplies.eu

NON-EU SHIPMENTS

IMPORTANT For all non-EU shipments our local sales tax (Value Added Tax) can be discounted in the cart section of the website. Use VAT as a discount code and 17,35% will be deducted from each item's price. (more info under FAQ). If you order at normal prices we'll refund you.

Every shipment outside the EU will be shipped with a CN23 customs declaration.

Lead times

UK 4-7 work days

USA 8-10 work days

Norway 6-8 work days

Switzerland 5-7 work days

French & Dutch overseas territories 5-8 days

Russia 6-10 days

Rest of the world 10-15 days

 

Warranty

All our products are covered by the warranty of the manufacturer :

Nanuk Cases : Lifetime           https://nanuk.eu/pages/lifetime-warranty

Kahles Optics : 10Y                 https://www.kahles.at/en/service

Swarovski Optic :  10Y            Swarovski Warranty

Els & Co : Liftime

Safari Supplies bags and slips : 3Y

Safari Supplies clothing : 6 Months

Returns

EXCHANGES

Any goods that show defects on arrival or clothing that does not fit perfectly can be easily replaced.

Custom made products or products made with initials can't be returned - all these sales are binding.Send us an email to info@safarisupplies.eu

You can send your parcel to:

Safari Supplies/Frank De Smedt BV

eori 0672813477 / ET14000-18807

Wolfrot 26

B-1730 Asse

Belgium

Important:

Customers outside the EU add a copy of the invoice to the parcel & cross out the goods you keep on the invoice

SHIPPING (RETURNS)

Free returns are not offered by Safari Supplies, and are at own cost.

However, if you paid with PAYPAL, then Paypal offers you the return costs 12 times a year as a service. More info here

You can send your parcel to:

Safari Supplies/Frank De Smedt BV

eori 0672813477 / ET14000-18807

Wolfrot 26

B-1730 Asse

Belgium

Important:

Customers outside the EU add a copy of the invoice to the parcel & cross out the goods you keep on the invoice

REFUNDS

Refunds are applicable on goods only. Custom made products or products made with initials can't be returned - all these sales are binding.

Shipping costs are not refunded.

All refunds will take place within 3 days after reception and inspection of the goods.

We only make refunds on goods that we receive back complete and in new condition with all labels attached.